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Maintenance Service

Given that the equipment offered by our company serves as a daily essential, addressing any malfunction promptly and effectively is of utmost importance. Timely maintenance not only minimizes operational costs but also extends the overall service life of the equipment.

In adherence to international norms and local regulations, competent technical service for installed equipment of this nature is an essential requirement. At IKMA, we are proud to offer Technical Service that adheres to the highest KONE Standards. Our team of dedicated specialists is committed to ensuring the dependable and uninterrupted operation of elevators, escalators, and automatic doors within your building.

Our Maintenance Service stands out from other elevator and escalator companies in the market due to the following advantages:

  • Professionalism: Our experienced employees undergo essential training, holding certificates that confirm the company's expertise and specialization.

  • KONE Maintenance Methods: We employ the renowned "KONE Maintenance" service methods and draw from vast experience.

  • International Expert Support: Our clients benefit from the support of experienced specialists from KONE's Middle East regional office, available online or in-person when needed.

  • Customer Satisfaction Focus: We prioritize customer satisfaction through regular training sessions and continuous monitoring of feedback.

  • 24/7 Hotline: Our dedicated hotline ensures immediate assistance round-the-clock.

  • Evacuation Training: We conduct regular evacuation training for our clients' employees, ensuring preparedness in emergencies.

  • Keeping Clients Informed: Clients are promptly updated on innovations, technical service regulations, and special cases.

  • Technical Passport Support: We offer comprehensive assistance during the preparation and official registration of technical passports for elevators and escalators.

  • Original Spare Parts: We provide ordering and replacement of original spare parts, often free of charge in certain maintenance packages.

  • Consumer Goods Provision: Clients benefit from free provision of essential consumer goods.

  • Customizable Service Packages: Choose from a range of packages tailored to specific needs, scale, and industry.

  • Flexible Maintenance Planning: We co-plan monthly maintenance at times convenient for our clients.

  • Expert Oversight during Events: During special events, our experts are on standby for real-time equipment control and immediate interventions if necessary.

  • Occupational Safety Compliance: We strictly adhere to laws, regulations, and our internal procedures for Occupational Safety and Health in Georgia, maintaining robust control over this process.

  • Neat and Tidy Service: Our neatly uniformed specialists carry out work while ensuring cleanliness and orderliness.

  • Annual Technical Audit: A comprehensive technical audit of equipment is conducted annually by our head of the Technical department at a higher level.

Get in Touch

For additonal information, please contact our sales representative 

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